A challenging position with an organization, who will provide an atmosphere conducive to growth while utilizing my skills and abilities for the benefits of the organization as well as my own. Given this opportunity I am willing to relocate.
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• DOS, Windows 9x/NT/XP/2000
• DSL, Dial-Up, Web hosting, and Desktop support.
• PC & LAN configuration, repair and troubleshooting.
• Configuration of TCP/IP Protocol, WAN and LAN clients and adapters.
• Remote networking software: WinVNC, Radmin.
• Applications: Adobe Captivate, Adobe Photoshop, Macromedia Dreamweaver, Microsoft Excel and Word.
• Typing: 70 words per minute
• 10-key: 42 words & numbers per minute

• Kirk Rudy NetJet Inkjet Addressing System Operator and Trainer.
• Control Room Operator - facilitate downloads, printer operations, and prints labels.
  
• Weekly Production Reports for the domestic hand fulfillment department. Create manifests and reports required for daily shipments.
• Supervise and instruct employees on how to prepare, encode and sort mail efficiently to meet daily shipping deadlines.
• Inventory management and cycle counts. Receiving and managing new skus.
• Assist IT manager in supporting the LAX Facility. Computer network troubleshooting, and repair. Hardware and software upgrades and installations.

• Inventory Manager / Operations Supervisor
• Receive and organize inventory, print daily inventory reports, and adjust on-hand totals in Dataman, the company Unix-based Database.
• Supervise and instruct employees on how to prepare, encode and sort mail efficiently to meet daily shipping deadlines.
• Create manifests and production reports for daily mail shipments.
• Create Bill of Ladings for FedEx Freight, Yellow Freight, and UPS for daily mail deliveries.
  

• Upgrade the Navy and Marine Corps Legacy (Unix) boxes to PC based technology and migrate user and e-mail accounts to the new systems.
• Set up and connect all computer peripherals and confirm network connectivity with Desktops, Laptops, and shared Laser Printers.
• Internal and external quality inspection on new desktop PCs and notebooks.
• Help implement the NMCI (Navy and Marine Corps Intranet) to enable the sharing of information worldwide.

• Self-study courses and PC Repair work on the side while job hunting.

• Help end-users configure their DSL to work with their computer or network over the phone.
• Configure DSL routers to use NAT, Private or Public IP, DHCP, port redirection, and firewall.
• Troubleshoot web hosting issues. (example: DNS, zonefiles, A records, MX records, etc.)
• Support for Dial-up connections, end-user desktops and billing issues.
• Troubleshoot CISCO router IP configurations.
• Provide technical support via e-mail.
• Switch and DSLAM testing with CLEC and ILEC partners to troubleshoot and resolve service outages and service degradation issues with DSL and dial-up connections.

• Dial-up and desktop support for issues involving Windows 3.11, Windows 9x/NT, Windows CE Operating Systems, Sega DreamCast, Brother GeoBooks, WebTV, HP Jornado, 3COMPalm, and occasional Linux and UNIX systems.
• Support various browser and e-mail client software installations and configurations for PC's.
• Support for the installation and configuration of EarthLink Total Access 2.x and Earthlink 5.x software.

• Provided customer service, technical support, diagnostics, troubleshooting, hardware and software installations and upgrades for a wide variety of name brand and custom build PC's.
• Experience troubleshooting proprietary vendor PC hardware including Compaq, PackardBell/NEC, HewlettPackard, IBM, CTX, AST, UMAX, Everex, Emachine, Toshiba, Sony, Fujitsu, and an endless combination of customer built PC's.

• Managed the store's inventory and trained employees in utilizing the Computer Database. Also responsible for opening and closing the store, computing daily earnings, and printing daily reports.

• Organized, shipped, and received promotional products. Also trained employees in the safety and packaging of items.

Course work towards Bachelor’s degree in Computer Science.